Category: Computer & Electronics

Manor Care Chooses MicroStrategy as Enterprise Reporting Standard

MicroStrategy to Replace Current Business Intelligence Installation

McLean, Va., (October 11, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Manor Care, Inc. (NYSE: HCR) has selected the MicroStrategy Business Intelligence Platform(TM) as its strategic enterprise reporting standard. Manor Care, Inc., through its operating group HCR Manor Care, is the leading owner and operator of long-term care centers in the United States.

After evaluating reporting solutions from several leading business intelligence providers, Manor Care chose MicroStrategy to replace its existing enterprise reporting standard. Manor Care employees will use MicroStrategy software to analyze financial and human resource information from their PeopleSoft ERP system to more effectively manage their skilled nursing centers, assisted living facilities, outpatient rehabilitation clinics, and hospice and home health care offices.

By standardizing on a single reporting and analysis platform, Manor Care is able to avoid data inconsistencies and save time in report development and end-user training costs. With the MicroStrategy platform, Manor Care can support a wide range of applications that will provide insight into their operations and enable them to make more strategic and proactive decisions.

“Companies, like Manor Care, use MicroStrategy for its flexible, user-friendly reporting features, its enterprise scalability, and outstanding analytical capabilities,” said MicroStrategy’s COO Sanju Bansal. “Our platform delivers comprehensive reports and analyses that are critical tools for companies that are committed to improving operational efficiencies and enhancing productivity.”

About Manor Care, Inc.
Manor Care, Inc., through its operating group HCR Manor Care, is the leading owner and operator of long-term care centers in the United States. The company’s nearly 60,000 employees provide high-quality care for patients and residents through a network of more than 500 skilled nursing centers, assisted living facilities, outpatient rehabilitation clinics, and hospice and home health care offices. Alliances and other ventures supply high-quality pharmaceutical products and management services for professional organizations. The company operates primarily under the respected Heartland, ManorCare and Arden Courts names. Manor Care is committed to being the preeminent care provider in the industry. Shares are traded on the New York Stock Exchange under the ticker symbol HCR.

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

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Sky High Speed Selects Angel.com’s Virtual Call Center to Upgrade Customer Service

Provider of Wi-Fi Solutions to the Hospitality Industry Implements Hosted Call Center Solution to Serve Guests at Over 300 Locations

McLean, Va. (October 10, 2005) –

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), announced today that Sky High Speed has deployed the company’s Virtual Call Center solution. Sky High Speed chose the Angel.com solution to replace its Siebel CRM OnDemand solution, and will use the Virtual Call Center to handle automated information delivery, call screening, and routing for the company’s technical support and sales call centers.

Angel.com’s Virtual Call Center is a hosted call center solution that combines the call distribution capabilities of an Automatic Call Distribution (ACD) system with the data collection capabilities of a speech-enabled IVR system, all in one easy-to-use web interface. Companies like Sky High Speed choose the Angel.com solution to help increase customer satisfaction, reduce call center costs, increase agent productivity, and generate additional revenue.

Sky High Speed is a leading provider of Wi-Fi solutions and support to multiple industries including the hospitality industry, where it services over 25,000 rooms at over 300 locations. After looking at three other hosted call center providers, Sky High Speed selected Angel.com’s Virtual Call Center because the product was best equipped to handle its requirements, including remote and at-home agent accessibility, the ability to dynamically integrate with Sky High Speed’s customer database and the flexibility to make real-time changes to call flows and routing patterns.

“Overall, the product has performed exceptionally well, improving our technicians’ efficiency ten-fold and making the customer experience far smoother,” said John Schnipkoweit, Chief Technology Officer at Sky High Speed. “We’re also taking advantage of the flexibility of Angel.com by integrating the Virtual Call Center with our CRM software. Angel.com is easy to try, easy to use, and reasonably priced.”

“Sky High Speed is a great example of a customer who is utilizing three key characteristics of Angel.com – the ability to customize, the ability to integrate with existing data sources, and ease-of-use permitting customers to manage the entire solution internally,” said Mike Zirngibl, President and CEO of Angel.com. “We’re excited that we were able to provide the flexible, cost-efficient solution Sky High Speed desired, and we look forward to being a part of their continued rapid growth in the hospitality industry.”

About Sky High Speed
Sky High Speed is a leading nationwide turnkey solution provider for public internet access in Hotels, Resorts, Conference Centers, Restaurants/Cafes, Hospitals, and Multi-Tenant Units. Based in Cedar Rapids, IA, Sky High Speed has installed and now supports more than 300 Wi-Fi Zone(TM) locations with 24 x 7 Guest Technical Support. Sky High Speed’s turnkey solutions provide network engineering, installation, pro-active network monitoring, and user authentication/accounting platforms, as well as three tiers of technical support. Sky High Speed’s Network Operations Center is the communications hub of the organization which utilizes Internet-based Open Source Software for ultimate flexibility and customization. More information about Sky High Speed can be found at www.skyhighspeed.com

About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com

Source: MicroStrategy

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Herbalife Selects MicroStrategy as Enterprise Standard for Business Intelligence

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Herbalife Ltd. (NYSE:HLF) has selected the MicroStrategy Business Intelligence Platform� to facilitate sharing of pertinent information

McLean, Va., (October 06, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Herbalife Ltd. (NYSE:HLF) has selected the MicroStrategy Business Intelligence Platform(TM) to facilitate sharing of pertinent information. Herbalife is a global network marketing company that sells weight management, nutritional supplement and personal care products intended to support a healthy lifestyle.

Currently, requests for complex business data can take several days to complete. With MicroStrategy’s zero-footprint Web interface, Herbalife employees will have vital information at their fingertips from consistent data sets, which will provide them with greater insight and improved analysis capabilities.

“MicroStrategy will provide our entire organization with sophisticated reporting and analysis capabilities,” said Tim Waters, vice president of business analysis at Herbalife. “We are impressed by their easy-to-use Web interface, their ROLAP technology to drill down to transaction level detail, and their exceptional scalability to expand with our growing international business.”

“Herbalife is a valued new customer and we are pleased that they have selected MicroStrategy as their enterprise standard,” said MicroStrategy’s COO Sanju Bansal. “Global companies like Herbalife have recognized that MicroStrategy’s industrial-strength platform provides outstanding enterprise-class reporting and sophisticated business intelligence applications.”

About Herbalife
Herbalife is a global network marketing company that sells weight management, nutritional supplement and personal care products intended to support a healthy lifestyle. Herbalife products are sold in 59 countries through a network of more than one million independent distributors. In 2004, the company had net sales of $1.3 billion. The company celebrated its 25th anniversary year with a worldwide distributor event in Atlanta, Georgia in April 2005. More information is available at www.herbalife.com.

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

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The First American Corporation Chooses MicroStrategy as an Enterprise Standard for Business Intelligence

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that The First American Corporation (NYSE: FAF), the nationâ??s largest data provider, has selected MicroStrategy as a business intelligence solution

McLean, Va., (October 04, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that The First American Corporation (NYSE: FAF), the nation’s largest data provider, has selected MicroStrategy as a business intelligence solution. A Fortune® 500 company, First American is expanding its deployment of MicroStrategy across the enterprise to support internal and external business intelligence applications.

First American plans to use MicroStrategy to provide reporting and analytic applications that will help integrate information from its 75 separate business units and subsidiaries. The MicroStrategy platform was selected as an enterprise standard for business intelligence because of its ability to handle large data-sets, large user populations, stringent security requirements and complex analytics.

The First American Corporation has been a MicroStrategy customer since 2002. MicroStrategy was adopted by First American’s Enterprise Technology Group for applications involving real estate and lender products and services, including an extranet for more than 30,000 escrow officers, real estate agents, mortgage brokers and bank managers. The extranet provides reports for customers to assist them in cross-selling products, providing marketplace analysis and providing customer marketing assessments.

First American’s LoanPerformance subsidiary also utilizes the MicroStrategy platform for improved analysis and reporting of mortgage industry data trends. MicroStrategy provides comprehensive historical mortgage data in a secured, Web-enabled user interface, allowing clients to customize reports as well as drill from high-level reporting to an individual loan.

“MicroStrategy has been instrumental in helping us build highly successful business intelligence applications,” said Roger S. Hull, executive vice president and chief information officer for The First American Corporation. “As a result of this unqualified success, MicroStrategy is now our preferred BI vendor, and we are expanding the deployment throughout our organization. MicroStrategy provides a robust architecture with exceptional functionality that can efficiently handle First American’s ever-growing internal and external BI requirements.”

“We are excited to continue building on our excellent relationship with First American,” said MicroStrategy’s COO Sanju K. Bansal. “MicroStrategy’s technology is well suited to help Fortune 500 companies extend the benefits of business intelligence by accessing very large databases and by deploying easy-to-use Web-based applications that can help drive key business operations.”

About The First American Corporation
The First American Corporation (NYSE: FAF), a Fortune 500 company that traces its history to 1889, is the nation’s largest data provider. First American combines advanced analytics with its vast data resources to supply businesses and consumers with valuable information products to support the major economic events of people’s lives, such as getting a job, renting an apartment, buying a car or house, securing a mortgage and opening or buying a business. The First American Family of Companies, many of which command leading market share positions in their respective industries, operate within six primary business segments, including: Title Insurance and Services, Specialty Insurance, Mortgage Information, Property Information, Credit Information and Screening Information. With revenues of $6.72 billion in 2004, First American has approximately 2,000 offices throughout the United States and abroad. More information about the company and an archive of its press releases can be found at www.firstam.com.

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

This press release may include statements that may constitute “forward-looking statements,” including its estimates of future business prospects or financial results and statements containing the words “believe,” “estimate,” “project,” “expect” or similar expressions. Forward-looking statements inherently involve risks that could cause MicroStrategy’s actual results to differ materially from the forward-looking statements. Factors that could contribute to such differences include: the ability of MicroStrategy to implement and achieve widespread customer acceptance of its software on a timely basis; delays in MicroStrategy’s ability to develop or ship new products; market acceptance of new products; competitive factors; currency fluctuations; and other risks detailed in MicroStrategy’s periodic reports filed with the Securities and Exchange Commission. By making these forward-looking statements, the Company undertakes no obligation to update these statements for revisions or changes after the date of this release.

MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

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Dayton Early College Academy Powers Educational Assessment Program with MicroStrategy

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Dayton Early College Academy (DECA), selected MicroStrategy to support its educational assessment strategy and accountability plan for students

McLean, Va. (September 29, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Dayton Early College Academy (DECA), selected MicroStrategy to support its educational assessment strategy and accountability plan for students. One of the first institutions of its kind in the United States and the first early college high school in Ohio, DECA’s mission is to maximize each student’s unique potential through a personalized, accelerated academic program.

DECA, which serves more than 200 high school students in Dayton, Ohio, uses MicroStrategy to capture, manage, and report real-time performance data in support of students’ personalized learning plans and academic progress. The type of data gathered includes student assessment activity, attendance, and demographic information. State content standards including benchmarks and indicators along with school learning goals and standardized test data are also analyzed.

DECA staff members use a web page template to enter assessments for each student, along with creating a “Personal Learning Plan” that details the student’s progress toward learning goal completion. Using MicroStrategy, the teachers, students, and parents have easy access to personalized reports with up-to-date performance information.

“Last year, we were faced with custom programming, tedious work, long delays, and total dependency on outside contract support to generate the information we wanted for each student,” said Dr. Judy Hennessey of DECA. “This level of manual work was not sustainable.”

Prithvi Solutions, a systems integration and consulting partner with MicroStrategy, helped DECA implement a Student Performance Monitoring and Reporting application using the MicroStrategy business intelligence platform. Hennessey continued, “MicroStrategy’s scalability, affordability, ease-of-use, and quality support and training have exceeded our expectations.”

“We are delighted to support the mission of DECA in seeking to maximize a student’s potential through a customized academic program,” said Sanju Bansal, MicroStrategy’s COO. “MicroStrategy’s industrial-strength platform, known for its ease-of-use, Web-based interface, and outstanding analytical capabilities, provides actionable data that can be used to help improve the academic performance of students at DECA.”

About Dayton Early College Academy
The Dayton Early College Academy (DECA) is the first Gates Foundation funded early college high school in Ohio. Located on the campus of the University of Dayton, the school serves an enrollment of no more than 400 students and currently is in its third year of operation. Enrollees earn both a high school diploma and up to two years of college credits toward a bachelor’s or associates degree while attending high school. The University of Dayton and Dayton Public Schools jointly sponsor DECA.

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

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Captain D’s Launches Phone-Based Customer Satisfaction Survey with Angel.com

Chain of 600 Seafood Restaurants to Use Interactive Voice Response to Capture Immediate Customer Feedback

McLean, Va. (September 28, 2005) –

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), announced today that Captain D’s, a chain of 600 seafood restaurants, has selected Angel.com to build and deploy a phone-based customer satisfaction survey. The solution, which uses IVR to record customer responses, has already been deployed in 325 Captain D’s locations and a national rollout is planned in the near future.

Captain D’s selected Angel.com’s survey solution to capture instant feedback from customers after they complete their dining experience. Random customer receipts include a toll-free number which prompts the caller to answer 10 questions. The solution is completely integrated with Captain D’s point-of-sale system and web services, allowing for quick and easy reporting.

Captain D’s uses the data from the surveys to make recommendations to individual locations on improving the guest experience. The surveys are available for viewing instantly after the survey is completed and the stores and upper management are notified within minutes of surveys that may need attention. The company has already received over 6,000 completed surveys and expects to receive over 31,000 by the end of 2005.

“We needed to ramp up our phone-based survey pretty quickly and I didn’t want the learning curve that comes with an on-premise system. I was pleasantly surprised that Angel.com was able to provide a solution that my IT staff could build and manage internally at a very reasonable price. Angel.com made the entire process very easy,” said Chris Crabtree, Vice President of Information Services for Captain D’s.

“Typically in a project like this, doing the integration between systems takes as long as developing the core of the project. But working with Angel.com, we finished the integration quickly and I could concentrate on building meaningful reporting from the collected data,” said Steve Jacobs, Captain D’s lead programmer on the project.

“We are thrilled that Captain D’s selected Angel.com to build and deploy its customer satisfaction survey,” said Mike Zirngibl, President & CEO of Angel.com. “This is a perfect example of what Angel.com is built for – rapid development of IVR solutions that can be integrated with web services and managed internally by the customer’s IT staff.”

About Captain D’s
Headquartered in Nashville, Tenn., Captain D’s Seafood owns, operates and franchises more than 580 restaurants in 24 states. The first store was opened in Donelson, Tenn., in 1969 as Mr. D’s. The company later changed its name to Captain D’s Seafood and became Captain D’s, LLC, in August 2002.

About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com

Source: MicroStrategy

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MicroStrategy to Provide Operational and Financial Reporting to Equity Office

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Equity Office, the nation’s largest owner and manager of office properties, has selected MicroStrategy for operational and financial reporting across multiple functional

McLean, Va., (September 27, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Equity Office, the nation’s largest owner and manager of office properties, has selected MicroStrategy for operational and financial reporting across multiple functional areas.

“We chose MicroStrategy for its user-friendly web interface, feature-rich analytics, and highly scalable platform,” said David Baruch, Equity Office’s chief information officer. “The company offers a seamless way for us to disseminate mission-critical information throughout our organization. MicroStrategy’s product offerings, including daily access to financial data, proactive alerts on operational metrics, and interactive reports, were attractive features for us.”

“MicroStrategy’s industrial-strength platform helps industry leading companies like Equity Office gain increased visibility into their operations and make revenue-generating decisions,” said MicroStrategy’s COO Sanju Bansal. “MicroStrategy’s flexible and scalable architecture provides customers with a broad spectrum of reporting options that can be delivered to large and diverse audiences across the enterprise.”

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

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MicroStrategy Announces Availability on Newest 64-Bit Dual-Core Server Processors

Offers Enhanced Options for Performance and Scalability

McLean, Va., (September 22, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced MicroStrategy 8’s availability on the next generation of x86-compatible 64-bit server processors, including Dual-Core AMD Opteron(TM) processors.

MicroStrategy, with its advanced technology and single, unified architecture, continues to keep pace with the latest developments in information technology including support for the new generation of x86-compatible 64-bit multi-core chips. This support enables MicroStrategy customers to take advantage of the dramatic new price and performance value represented by this new breed of servers.

“We applaud MicroStrategy as supporters of AMD64 technology, which provides a highly scalable architecture to deliver next-generation power as well as a flexible upgrade path from 32- to 64-bit computing,” Pat Patla, director, server/workstation marketing, Microprocessor Solutions Sector, AMD (NYSE: AMD). “MicroStrategy has embraced 64-bit computing, allowing their customers to take advantage of Dual-Core AMD Opteron processors with Direct Connect Architecture.”

“We are pleased that MicroStrategy 8 now runs on Sun’s latest high performance x64 servers, which set new standards in the market for performance, reliability, energy-efficiency and management simplicity among industry standard servers,” said Cyrus Golkar, CXO, Business Intelligence and Data Warehousing, Sun Microsystems, Inc. “Sun and MicroStrategy customers can now choose from leading processors and multiple operating systems.”

“As a leader in business intelligence technology, MicroStrategy continues its tradition of providing customers with the flexibility and functionality they require for large scale business intelligence deployments,” said MicroStrategy’s COO Sanju Bansal. “MicroStrategy 8 on 64-bit Linux, along with support for the x86-compatible 64-bit server processors, gives our customers powerful new options for their enterprise business intelligence initiatives.”

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

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Borland Software Selects Angel.com’s Virtual Call Center to Improve Call Center Efficiency

Global Software Company Uses Hosted Call Center Solution to Reduce Call Abandonment Rate and Improve Customer Response Time

McLean, Va. (September 20, 2005) –

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), announced today that Borland Software Corporation has deployed the company’s Virtual Call Center solution. Borland chose the Angel.com solution to replace its previous on-premise, hardware-based solution, and will use the Virtual Call Center to manage call screening and routing for the company’s technical support call center.

Angel.com’s Virtual Call Center is a hosted call center solution that combines the call distribution capabilities of an Automatic Call Distribution (ACD) system with the data collection capabilities of a speech-enabled IVR system, all in one easy-to-use web interface. Companies like Borland choose the Angel.com solution to help increase customer satisfaction, reduce call center costs, increase agent productivity and generate additional revenue.

“We looked at three providers of hosted call center solutions and it was very clear that Angel.com offered the best product with the most stability. Most importantly, Angel.com’s intuitive web-based system would allow the Customer Service department to own and maintain the solution,” said Gary Janos, Director of Technical Support at Borland.

During the decision-making process, Borland took advantage of Angel.com’s free trial of the Virtual Call Center product, which allowed the company to build a prototype of its actual call routing scenarios. The solution built by Borland’s technical support team utilizes advanced ACD functionality to handle the initial call routing and agent-to-agent routing, and IVR functionality to screen calls. After only a few months with Angel.com’s solution, Borland was able to put the company’s call center metrics back on track – significantly decreasing call abandonment rates as well as improving response times.

“The Angel.com solution means changes that used to cost me thousands of dollars and weeks to implement can now happen in real-time and without incurring any additional costs,” said Janos. “The people at Angel.com are devoted to the success of the product and extremely willing to help Borland implement a world-class solution. From a services perspective, response times have been fantastic – it’s a welcoming feeling knowing that if I have a problem, the Angel.com team will be there to help.”

“When Borland approached us, they were looking for a solution which offered world-class reliability, required minimal maintenance, and provided a short learning curve,” said Mike Zirngibl, President and CEO of Angel.com. “We were able to satisfy those requirements and get Borland up-and-running in just a few weeks, further proving that Angel.com’s innovative approach can result in instant cost savings and gains in productivity.”

About Borland
Founded in 1983, Borland Software Corporation (NASDAQ: BORL) is the global leader in platform independent solutions for Software Delivery Optimization. The company provides the software and services that align the people, process, and technology required to maximize the business value of software. To learn more about delivering quality software, on time and within budget, visit http://www.borland.com.

About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

MicroStrategy, Angel.com, Voice Sites are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com

Source: MicroStrategy

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MicroStrategy Fall Symposium to Provide Innovative Forum for Business Intelligence Success Strategies

Two-day Event Offers Technical Sessions and Customer Best Practices

McLean, Va., (September 19, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced that it will host the MicroStrategy Fall Symposium on October 10-12, 2005 at the Mandalay Bay Resort and Casino in Las Vegas. The event will feature informative technical and business tracks, real-world customer best practices, and collaborative Product Direction sessions.

The MicroStrategy Fall Symposium offers an interactive venue for participants to exchange ideas with peers and industry experts, learn practical BI strategies from successful companies, and talk with MicroStrategy’s top technology leaders. Attendees can choose from a wide range of educational break-out sessions, led by MicroStrategy product managers and engineers, with instructive information on BI application usage and performance.

Conference participants will hear how leading companies have developed their BI strategies, successfully deployed numerous enterprise BI applications, and improved overall business performance. Some of the companies scheduled to present include Comcast, Monster Government Solutions, Verispan, Lowe’s Companies, Marketing Direct, and Northwest Evaluation Association.

MicroStrategy Fall Symposium attendees can impact future enhancements of MicroStrategy products by participating in the Product Direction Sessions, led by MicroStrategy senior product and program managers. The Symposium also offers a unique opportunity for customers to schedule an on-site consultation with a member of the MicroStrategy Technical Advisory Services Team to discuss their most challenging BI issues.

In conjunction with the Fall Symposium, MicroStrategy is hosting an invitation-only Executive Forum. IT executives from leading companies will discuss best practices in deploying BI throughout an organization, hear from visionary speakers including top BI analyst Cindi Howson, and spend time networking with peers.

“The Fall Symposium offers a highly collaborative forum for sharing business intelligence success strategies and a wealth of resources for optimizing BI initiatives,” said Sanju Bansal, MicroStrategy COO. “We also look forward to high-level discussions with participants at the Executive Forum, where topics will include creating a BI ‘center of excellence’ and implementing enterprise BI solutions.”

To learn more about the MicroStrategy Fall Symposium, visit http://www.microstrategy.com/Events/Fall_Symposium2005

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

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