Tag: "MicroStrategy"

MicroStrategy to Offer its Platform on HP-UX 11i Running on Intel

Apr 05, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategy Will Be Compatible with All Major UNIX Platforms

McLean, VA (April 05, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced plans to port MicroStrategy’s business intelligence platform to the HP-UX 11i operating system on HP Integrity servers, which are built using the newest Intel® Itanium® 2 processor-based architecture.

Upon completion of the port, expected in the second half of 2005, the MicroStrategy product line will be available on each of the three predominant UNIX platforms (HP, IBM, and Sun), significantly expanding MicroStrategy’s UNIX footprint in the business intelligence market.

“MicroStrategy’s user-friendly business intelligence tools will be very helpful to our HP-UX customers,” said Don Jenkins, vice president of marketing, Business Critical Servers, HP. “The robust, scalable MicroStrategy platform, combined with the 64-bit processing power of HP-UX 11i on HP Integrity servers, will result in a win-win for customers who require fast, accurate and reliable decision-support capabilities.”

“We are pleased that participation in the Intel® Early Access Program has supported MicroStrategy in its efforts to develop enterprise-class, scalable business intelligence applications on 64-bit Itanium 2-based platforms,” said Melissa Laird, general manager of Intel’s Software Enabling Division. “With data volumes growing into the high terabytes, 64-bit architecture is becoming essential to large-scale deployments.”

“We are pleased with our relationship with HP, as it will enable leading companies worldwide to experience the power of MicroStrategy-based business intelligence,” said Tom Villani, MicroStrategy’s vice president of global alliances. “Our high-performance 64-bit architecture delivers the query performance that companies need to accommodate rapidly growing data volumes. It also makes it easier for companies to support their increasing user populations and their numerous new reporting, analysis, and monitoring applications.”

For more information, join the upcoming Webcast, “MicroStrategy and HP: 64-bit HP Integrity Servers for Business Intelligence Solutions,” on April 28th at 9:00 a.m., 12:00 p.m., or 3:00 p.m. EDT.
Register at: www.microstrategy.com/Events/Online_Seminars/partners/hp.asp

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps the world’s leading organizations make better business decisions every day. Companies use MicroStrategy to transform vast amounts of data into actionable information that enhances their performance, productivity and competitive edge. MicroStrategy’s customers include the top twelve FORTUNE 500 global telecommunications companies, the top eight global pharmaceutical companies, and nearly two-thirds of the top 50 global retailers. MicroStrategy has relationships with systems integrators and technology partners, including IBM, HP, PeopleSoft, Sun, and Teradata. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com

This press release may include statements that may constitute “forward-looking statements,” including its estimates of future business prospects or financial results, and the expectations for the development of the port to the HP-UX 11i operating system and the expected release date of this port and statements containing the words “believe,” “estimate,” “project,” “expect” or similar expressions. Forward-looking statements inherently involve risks that could cause MicroStrategy’s actual results to differ materially from the forward-looking statements. Factors that could contribute to such differences include: the ability of MicroStrategy to implement and achieve widespread customer acceptance of its software on a timely basis; delays in MicroStrategy’s ability to develop or ship new products; market acceptance of new products; competitive factors; currency fluctuations; and other risks detailed in MicroStrategy’s periodic reports filed with the Securities and Exchange Commission. By making these forward-looking statements, the Company undertakes no obligation to update these statements for revisions or changes after the date of this release.

MicroStrategy are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Source: MicroStrategy

Tags: MicroStrategy

Angel.com Announces Site Builder 2005 Update, Featuring New Data and Logic Pages that Allow Users to Build Data-Driven Interactive Voice Sites in Minutes

Mar 30, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Leading Provider of On-Demand IVR Solutions Also Receives AVIOS Award for â??Best Call Center Hosting Solutionâ??

McLean, Va. (March 30, 2005) –

Angel.com, a leading provider of web-based, advanced telephony solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), today announced a significant update to Site Builder 2005, the company’s web-based toolkit that allows users to create speech-enabled phone applications quickly and easily. Site Builder 2005 now features Data and Logic Pages, which make Angel.com’s toolkit more powerful by allowing users to leverage a tool as simple as a spreadsheet to create and manage interactive Voice Sites – toll-free numbers that replicate website functionality.

Data Pages enable Angel.com users to create voice applications based on data and information stored in spreadsheets. To use Data Pages, spreadsheets are simply uploaded to Angel.com, and then instantly function as hosted databases for users’ Voice Sites. In addition to read and write data access, Data Page functionality includes options for delivery of updated data via email and FTP.

Logic Pages enable users to specify sophisticated, data-driven call flows with Angel.com’s easy-to-use Site Builder interface. Complex business rules, data operations and advanced handling of variables can now be configured online by business users without comprehensive development, scripting and integration with remote infrastructures.

Data and Logic Pages are an excellent solution for companies looking to rapidly automate common phone requests. For example, Data and Logic Pages can be used to create Voice Sites for:

* Order Status
* Surveys
* Shopping Carts
* Store Locators

“With a spreadsheet and our Site Builder toolkit featuring Data and Logic Pages, anyone with basic technical skills can create a powerful and interactive Voice Site to automate common phone requests,” said Mike Zirngibl, president and CEO of Angel.com. “This update significantly advances Angel.com’s mission to simplify and de-mystify the creation and management of speech technology applications.”

Angel.com Webinar: See Data & Logic Pages in Action
Steve Brown, Angel.com VP of Sales, will be hosting a series of Data & Logic Page webinars during the weeks of March 28th and April 4th. To register, please visit www.angel.com.

Angel.com’s Virtual Call Center Named “Best Call Center Hosting Solution”
Angel.com’s technology was recognized again this spring at SpeechTEK West, the industry’s most prominent trade show. Angel.com’s Virtual Call Center was named “Best Call Center Hosting Solution” by AVIOS, the Applied Voice Input/Output Society.

Virtual Call Center is a hosted call center management solution that combines the call distribution capabilities of an ACD system with the data collection and automation power of speech recognition. These capabilities are all contained in one easy-to-use interface, Angel.com Site Builder 2005. The solution is managed entirely through a web browser, which allows for rapid deployment, significant management flexibility, real-time monitoring and reporting tools, and zero investment in new hardware or software.

About Angel.com
Angel.com is a leading provider of on-demand Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,400 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.

MicroStrategy, Angel.com, Site Builder 2005, Virtual Call Center, Voice Sites are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy Customers Lead in Web Deployment According to Independent Business Intelligence Survey

Mar 29, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategyÂ® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that The OLAP Survey 4 found MicroStrategy’s customers are more successfully deploying business intelligence via the Web than are customers of Business Objects, Cognos, and Hy

McLean, Va., (March 29, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that The OLAP Survey 4 found MicroStrategy’s customers are more successfully deploying business intelligence via the Web than are customers of Business Objects, Cognos, and Hyperion. This is the fourth consecutive year that the survey rated MicroStrategy the top performer in Web deployment.

The OLAP Survey 4, conducted by independent analyst Nigel Pendse, surveyed nearly 1,000 active business intelligence customer sites around the world. The survey found that MicroStrategy had a median Web deployment rate of 90%, meaning half of MicroStrategy customers reported that they deployed business intelligence via the Web to at least 90% of their users. MicroStrategy ranked twice as high as the next vendor, Cognos PowerPlay; the overall median Web deployment factor for all vendors was 27%.

In its key findings, The OLAP Survey 4 found that Web-deployed BI applications deliver greater business value and benefits than those deployed only via client/server technology. The highest rates of business success were reported by sites with at least 40% of seats Web-deployed. Sites with no Web deployment had the lowest level of business benefit achievement.

“As in previous years, MicroStrategy sites had by far the highest rates for Web deployment and clearly are in a different league to the rest,” said Nigel Pendse, author of The OLAP Survey 4. “Uniquely among major BI products, the modern MicroStrategy product line was designed from the ground up for large scale Web deployments, rather than being converted from older desktop or client/server architectures. This seems to pay off for its customers, who report on far more data, to more users, who are much more likely to be Web connected, than any other product.”

The products reviewed in The OLAP Survey 4 in rank order, by median Web deployment rates were:
BI Vendor Rank Median Web Deployment Rate (%)
MicroStrategy 1 90
Cognos PowerPlay 2 45
Business Objects 3 40
Hyperion Essbase 4 38
Oracle OLAP Option 5 36
Oracle Discoverer 6 35
Microsoft AS 7 24
Oracle Express 8 22
SAP BW 9 21
MIS Alea 10 7
Applix TM1 11 <1

“We are proud that, once again, MicroStrategy is leading the industry in connecting business users to their critical business information via the Web,” said MicroStrategy’s COO, Sanju Bansal.

To view a summary of The OLAP Survey 4 results, go to: http://www.microstrategy.com/bisurvey

About The OLAP Survey 4
The OLAP Survey 4 (http://www.survey.com/olap), the largest and most comprehensive survey of OLAP products to date, is a quantifiable survey of the $4 billion OLAP market. The Survey, conducted by Nigel Pendse and Survey.com, analyzed data from nearly 1,000 sites in 51 countries. No vendors were involved in developing the questions, or in sponsoring the survey, making it the most reliable and unbiased research on the OLAP market. This year’s survey asked more than 50 usage and adoption questions concerning 42 different OLAP products.

This press release may include statements that may constitute “forward-looking statements,” containing the words “believe,” “estimate,” “project,” “expect” or similar expressions. Forward-looking statements inherently involve risks that could cause MicroStrategy’s actual results to differ materially from the forward-looking statements. Factors that could contribute to such differences include: the ability of MicroStrategy to implement and achieve widespread customer acceptance of its software on a timely basis; delays in MicroStrategy’s ability to develop or ship new products; market acceptance of new products; competitive factors; currency fluctuations; and other risks detailed in MicroStrategy’s periodic reports filed with the Securities and Exchange Commission. By making these forward-looking statements, the Company undertakes no obligation to update these statements for revisions or changes after the date of this release.

MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

Leading International Brands Including CARQUEST, Hobie Cat, and Husqvarna Select Angel.com for Store Locator Application

Mar 17, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Customers Cite â??Power and Ease of Use of Angel.comâ??s Voice Sitesâ? as Differentiator for IVR Application that Generates Increased Sales and Awareness

McLean, Va (March 17, 2005) –

ngel.com, a leading provider of web-based, advanced telephony solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), announced today that several leading international brands, including CARQUEST, Hobie Cat Co., and Husqvarna have turned to Angel.com to deploy new Voice Sites that provide callers with automated store location and product information based on zip code and/or product preference.

The Voice Sites – toll-free numbers that replicate website functionality – allow CARQUEST, Husqvarna, and Hobie Cat to leverage the latest in speech recognition technology to offer customers a convenient and useful outlet to access information. Angel.com’s powerful Site Builder toolkit allowed each company to build and manage its new Voice Site quickly and easily based on the same databases that already power their web applications.

Hobie Cat
Hobie Cat, the world-renowned manufacturer of sailboats, kayaks, and fishing boats, struggled for years with speech technology vendors who were unwilling or unable to fulfill relatively basic requirements until the company found Angel.com.

“Angel.com’s cutting-edge features and flexibility prompted the decision to move our Interactive Voice Response (IVR) system,” said Bill Van Vooren, IT Manager for Hobie Cat. “The power and ease of use of Angel.com’s Voice Sites allowed us to build a more complex IVR application in less than a week. In addition, the capabilities of Angel.com’s Site Builder platform eliminated the administrative hassles associated with maintaining disparate databases and enabled quick follow-up on sales leads. From start to finish, Angel.com greatly exceeded our expectations.”

The Hobie Cat store locator can be reached at 1-800-HOBIE-49.

Husqvarna
Husqvarna, one of the world leaders in outdoor power products for parks, forests, and gardens, recently updated its store locator interface on the web and began shopping for a new vendor to provide a comparable service for the phone. The company had been working with a vendor for an existing phone application but the vendor required a separate database and 15-20 days to make any changes.

“With Angel.com, changes made to the web database are updated to our Voice Site in real time,” said Keith Lutz, E-Business Project Leader of Husqvarna. “With our expanding and ever-changing retailer mix, we simply require a solution that can keep up with us. Angel.com provides us with the best solution at the best price.”

The Husqvarna retailer and service locator can be reached at 1-800-HUSKY-62.

CARQUEST
CARQUEST operates more than 3,600 stores throughout North America, supplying the professional automotive service repair industry with import, foreign and domestic auto parts, tools, and equipment. The new Voice Site from Angel.com allows customers to dial a toll-free number and enter or say their zip code to find the nearest CARQUEST location. The application also prompts callers to transfer to the desired store if they choose. CARQUEST now has two new phone numbers, 1-800-492-PART for its store locator; and 1-888-470-0239, for its nationwide network of skilled automotive technicians.

“Angel.com is extremely proud that CARQUEST, Hobie Cat, and Husqvarna have selected our Voice Site technology to power their new store locator applications,” said Mike Zirngibl, president and CEO of Angel.com. “These are extremely successful and well-known brands that have recognized that Angel.com offers a flexible and comprehensive solution.”

In addition to CARQUEST, Hobie Cat, and Husqvarna, other national retailers have turned to Angel.com for their store locator application, including KB Toys, Buca di Beppo Restaurants, and Reebok Outlet Stores.

About Hobie Cat Company
Since 1950, Hobie has been in the business of shaping a unique lifestyle based around fun, water, and quality products. From their headquarters in Oceanside, California, they manufacture, distribute, and market an impressive collection of watercraft worldwide. These include an ever-expanding line of recreational and racing sailboats, pedal-driven and paddle sit-on-top kayaks, fishing boats, and authorized parts and accessories.

About Husqvarna
Husqvarna, a member of the Electrolux Group, offers forest, lawn and garden power equipment for all applications. The company markets a complete line of chain saws, clearing saws, cut-off saws, and lawn and garden products, including riding and walk-behind mowers, yard and garden tractors, tillers, edgers, brushcutters, grass trimmers, backpack and handheld blowers, snow throwers and commercial turf care equipment.

About CARQUEST Auto Parts
CARQUEST Auto Parts supplies the professional automotive service repair industry with import, foreign and domestic auto parts, tools and equipment. CARQUEST began in 1974 with 100 auto parts stores. Today there are more than 3,600 CARQUEST Auto Parts Stores serving North America. Any CARQUEST Auto Parts Store will be happy to recommend qualified repair centers. CARQUEST is committed to providing auto parts and services of the highest quality and greatest value to its customers.

MicroStrategy, Angel.com, Site Builder 2005, Voice Sites are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Source: MicroStrategy

Tags: MicroStrategy

Boots The Chemists Moves Closer To Customers With MicroStrategy

Mar 15, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Leading UK Retailer Extends Use of MicroStrategy

McLean, VA., (March 15, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Boots The Chemists is extending its use of the MicroStrategy Business Intelligence PlatformTM to deliver improved analysis and reporting of loyalty data to a wider range of users. Part of the Boots Group Plc, Boots The Chemists is the UK’s leading health and beauty retailer with over 1,400 stores employing 60,000 people.

Boots previously used MicroStrategy for a variety of applications including basket analysis, customer segmentation and direct marketing, using the vast amount of data collected from its Advantage Card loyalty program. By upgrading its MicroStrategy platform, Boots will provide more sophisticated analysis to its existing user base and allow more internal users to gain access to its core marketing database. The retailer aims to improve its one-to-one marketing efforts and increase profitability and lifetime value of each customer. Boots is also considering providing access to loyalty information through the MicroStrategy Web interface to external parties in its supply chain.

“The Web-based nature of MicroStrategy and its intuitive, customizable reporting allows us to roll it out to new groups of users quickly and easily,” said Scott Sommerville, Business Consulting Manager, The Boots Company Plc. “In the past, analysts were using MicroStrategy to extract insight from purchasing data but now we are able to empower a wider range of business users with critical information, to help make our individual customer propositions more focused and deliver competitive advantage in our market.”

“MicroStrategy has been one of Boots The Chemists’ primary insight tools since the launch of the company’s loyalty card program in 1997, which is now believed to be the largest one of its kind in the UK. We’re very proud to be part of its plans to further empower users to deliver their own analysis and drive real business value from customer data,” commented Tony Bethell, UK Managing Director, MicroStrategy.

Source: MicroStrategy

Tags: MicroStrategy

Teradata and MicroStrategy Strengthen Alliance with Renewed Partnership Agreement

Mar 10, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Teradata to resell MicroStrategy software and services

DAYTON, Ohio (March 10, 2005) –

MicroStrategy® Incorporated (Nasdaq: MSTR), a leading worldwide provider of business intelligence software, and Teradata, a division of NCR Corporation (NYSE: NCR), today announced a renewed alliance. Under the terms of the agreement, Teradata will resell MicroStrategy software and services, making it easier for Teradata customers to take advantage of end-to-end business intelligence (BI) solutions built on the MicroStrategy platform.

“I am excited to learn that two of our valued business intelligence vendors are announcing a new partnership. Both Teradata and MicroStrategy have been integral parts of the BI effort for Ace Hardware Corporation,” said Tom Ruvoli, technology business manager, Ace Hardware Corporation. “Utilizing the systems and computer hardware and software provided by both these companies, Ace Hardware has been able to continue our migration to achieve the status as ‘the most helpful hardware company on the planet.’ This alliance will only strengthen the product mix that can be offered to customers such as ourselves and help us to reach the desired growth results that we are looking to achieve in the future. Our relationship with these vendors has been strengthened by this alliance and will continue to offer Ace the best in business intelligence tools.”

This agreement strengthens the existing marketing and technology relationship between Teradata and MicroStrategy, which includes MicroStrategy’s participation in Teradata’s beta program over the past 10 years. In addition, the agreement builds on an already significant joint customer base of 175 accounts, approximately a third of which are in the retail industry and running on Teradata’s Retail Decisions solution. The rest of the joint customers span a wide range of industries including financial services, communications, manufacturing, transportation and government.

“Teradata’s continued goal is to provide our customers with market-leading tools that augment our proven power and world-class scalability,” said Scott Collins, vice president of global alliances, Teradata. “We are pleased to continue such a valuable relationship with MicroStrategy, where our joint customers can benefit from its exceptional scalability and Teradata-specific optimizations.”

“MicroStrategy’s innovative business intelligence technology serves the reporting, analysis and monitoring needs of industry-leading companies worldwide,” said Tom Villani, MicroStrategy’s vice president of global alliances. “We are pleased to enhance our already strong relationship with Teradata to serve the needs of organizations that require enterprise-grade business intelligence and data warehousing solutions.”

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis and monitoring software that helps the world’s leading organizations make better business decisions every day. Companies use MicroStrategy to transform vast amounts of data into actionable information that enhances their performance, productivity and competitive edge. MicroStrategy’s customers include the top twelve FORTUNE 500 global telecommunications companies, the top eight global pharmaceutical companies and nearly two-thirds of the top 50 global retailers. MicroStrategy has relationships with systems integrators and technology partners, including IBM, HP, PeopleSoft, Sun and Teradata. More information about MicroStrategy (Nasdaq: MSTR) is available at www.microstrategy.com.

About Teradata Division
Teradata (www.teradata.com), a division of NCR Corporation (NYSE: NCR), is the global technology leader in enterprise data warehousing, analytic applications and data warehousing services. Organizations around the world rely on the power of Teradata’s award-winning solutions to get a single, integrated view of their business to enhance decision-making, customer relationships and profitability.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR’s ATMs, retail systems, Teradata® data warehouses and IT services provide Relationship Technology(TM) solutions that maximize the value of customer interactions and help organizations create a stronger competitive position. Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 28,500 people worldwide.

NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.

This press release may include statements that may constitute “forward-looking statements,” including its estimates of future business prospects or financial results and statements containing the words “believe,” “estimate,” “project,” “expect” or similar expressions. Forward-looking statements inherently involve risks that could cause MicroStrategy’s actual results to differ materially from the forward-looking statements. Factors that could contribute to such differences include: the ability of MicroStrategy to implement and achieve widespread customer acceptance of its software on a timely basis; delays in MicroStrategy’s ability to develop or ship new products; market acceptance of new products; competitive factors; currency fluctuations; and other risks detailed in MicroStrategy’s periodic reports filed with the Securities and Exchange Commission. By making these forward-looking statements, the Company undertakes no obligation to update these statements for revisions or changes after the date of this release.

Source: MicroStrategy

Tags: MicroStrategy

Law Firms Continue to Turn to Angel.com’s Virtual Receptionist To Enhance Productivity

Mar 09, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Self-Service Speech Technology Application Helps Law Firms Connect with Clients and Staff

McLean, Va. (March 09, 2005) –

Angel.com, a leading provider of web-based, advanced telephony solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR) is pleased to announce that its Virtual Receptionist application is being used by law firms as a cost-effective technology solution that can enhance productivity and efficiency.

Numerous law firms have turned to Angel.com’s innovative, web-based Site Builder toolkit to create and manage speech-enabled solutions for greeting and routing callers. Angel.com’s Virtual Receptionist allows firms to convey a more professional and polished image with a system that includes a nationwide toll-free number, voice-activated call transfers, unlimited voice mailboxes, easy web-based administration, and comprehensive phone usage reporting. Unlike traditional phone systems, Angel.com’s Virtual Receptionist does not require any hardware or software and includes unlimited call capacity.

The solution has proven to be particularly effective for law firms, especially small-to-midsized firms with attorneys who frequently travel or work from different locations. Liam O’Brien, founding partner of the New York-based Liam O’Brien & Associates, P.C., said Angel.com has helped his firm stay in touch with clients and colleagues despite often hectic travel schedules.

“Whether we are meeting with clients in Los Angeles, litigating a case in New York, or negotiating with securities regulators in D.C., our phone calls follow us all around the country,” said O’Brien, whose firm represents financial services industry companies and individual securities professionals. “We use innovative technology to enhance our ability to deliver pragmatic, cost-effective and efficient services to our clients. Angel.com’s Virtual Receptionist is one of those technologies that allows us to better serve our clients.”

Firms that have implemented Angel.com’s application include the following:

* The Entertainment Law Group, Beverly Hills, Calif.
* The Law Office of John W. Scharlacken, Naples, Fla.
* Liam O’Brien & Associates, P.C., New York
* Nemeroff Law Firm, Dallas, Texas

For each of these firms and others, Angel.com’s Virtual Receptionist greets callers with a customized message, routes calls based on a dial-by-name or dial-by-department directory, and provides automated answers to frequently asked questions.

Rick Nemeroff of Nemeroff Law Firm, for example, values the technology for the positive first impression that it conveys. Nemeroff’s firm specializes in representing individuals and families whose lives have been irrevocably harmed by catastrophic personal injuries or death as a result of the wrongful or negligent conduct of others.

“Angel.com provides callers to my law firm with a professional, positive and pleasing first impression that simple voicemail systems just can’t provide,” Nemeroff said

MicroStrategy, Angel.com, Site Builder 2005, Virtual Receptionist are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Source: MicroStrategy

Tags: MicroStrategy

International Leisure Giant Thomas Cook Significantly Expands MicroStrategy Deployment Enterprise-Wide

Mar 08, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategyÂ® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that international leisure giant Thomas Cook AG has expanded its deployment of the MicroStrategy platform enterprise-wide.

McLean, VA. (March 08, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that international leisure giant Thomas Cook AG has expanded its deployment of the MicroStrategy platform enterprise-wide. Thomas Cook’s new deal with MicroStrategy represents an important strategic investment in MicroStrategy technology that will help drive critical aspects of Thomas Cook’s operations. Thomas Cook has been a MicroStrategy customer since 2000.

Thomas Cook is present in all parts of the leisure industry’s value chain – airlines, hotels, tour operators, travel and incoming agencies – and provides its customers with products in all market segments across the globe. Thomas Cook encompasses 33 tour operators, 3,600 travel agencies, a portfolio of 76,000 controlled hotel beds, a fleet of 77 aircraft and a workforce numbering some 24,600.

With MicroStrategy technology, hundreds of Thomas Cook employees are able to better understand hotel capacities and contractual terms, optimize travel routes and track the types of hotel rooms that are booked. The MicroStrategy platform anchors a number of Thomas Cook’s business intelligence applications, including the management information reporting system, revenue management analysis, sales analysis, and customer call center applications. Approximately 400 Thomas Cook employees are able to monitor and assess highly comprehensive reports that analyze nearly 1 terabyte of sales information contained in an IBM DB2 data warehouse.

“We’re significantly expanding MicroStrategy because of its ability to produce transaction-level, user-friendly reports analyzing the substantial amounts of critical sales and revenue information that we must generate,” said Nikolaus Kirner, Vice President Corporate Procurement, Thomas Cook. “MicroStrategy is playing an integral role in our business.”

“Thomas Cook’s growing relationship with MicroStrategy is another important validation of our Company’s worldwide leadership in providing enterprise-wide business intelligence solutions,” said MicroStrategy COO, Sanju Bansal. “Leading companies like Thomas Cook, across a wide array of industries, are turning to MicroStrategy for high-value business intelligence monitoring, reporting and analysis.”

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps the world’s leading organizations make better business decisions every day. Companies use MicroStrategy to transform vast amounts of data into actionable information that enhances their performance, productivity and competitive edge. MicroStrategy’s customers include the top twelve FORTUNE 500 global telecommunications companies, the top eight global pharmaceutical companies, and nearly two-thirds of the top 50 global retailers. MicroStrategy has relationships with systems integrators and technology partners, including IBM, HP, PeopleSoft, Sun, and Teradata. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy Rated Number One in Customer Loyalty According to The OLAP Survey 4

Feb 22, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategy Customers Most Loyal and Satisfied

McLean, Va., (February 22, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that in a survey of companies using different business intelligence software to improve their performance, those using MicroStrategy are the most loyal and satisfied, giving MicroStrategy an overall loyalty score of 83.4%. In addition, over 87% of the respondents at these companies indicated they would select MicroStrategy as their single enterprise-wide software for data reporting and analysis.

These results were obtained from The OLAP Survey 4 (http://www.survey.com/olap), which was conducted by independent analyst Nigel Pendse. Based on a detailed survey of nearly 1,000 customer sites, MicroStrategy received the highest customer loyalty score of the 10 business intelligence products evaluated. The loyalty score was based on four quantified criteria:

* Fewest deterrents for wider deployment of existing BI products
* Inclination to buy more seats of each product
* Rate of product abandonment
* Preference for standardizing on a specific BI product

The products reviewed in The OLAP Survey 4 in rank order by top loyalty score were:
BI Vendor Customer Loyalty Rank Overall Loyalty Score
MicroStrategy
1

83.4%
Applix TM1
2

81.0%
SAP BW
3

81.0%
Microsoft AS
4

78.9%
MIS Alea
5

74.3%
Oracle OLAP Services
6

74.3%
Business Objects
7

70.7%
Hyperion Essbase
8

67.3%
Oracle Discover
9

64.9%
Cognos PowerPlay
10

62.8%

“These loyalty results are somewhat surprising in that the other well-known BI vendors who have pursued a growth strategy based on acquisitions, have much lower levels of customer loyalty; whereas MicroStrategy, which has concentrated on a single product architecture and has grown organically, came out on top,” reported Nigel Pendse, author of The OLAP Survey 4.

“Customers today are skeptical about IT investments, and become loyal only after they have successfully used the technology and received some tangible benefit,” said Sanju Bansal, MicroStrategy’s COO. “The fact that MicroStrategy customers continue to be the most loyal is a testament to the business value MicroStrategy provides. The preference for standardizing on MicroStrategy is indicative of MicroStrategy’s ability to serve organizations’ decision making needs from a single integrated reporting and analysis architecture.”

To view a summary of The OLAP Survey 4 results, go to: http://www.microstrategy.com/bisurvey

About The OLAP Survey 4
The OLAP Survey 4, the largest and most comprehensive survey of OLAP products to date, is a quantifiable survey of the $4 billion OLAP market. The Survey, conducted by Nigel Pendse and Survey.com, analyzed data from nearly 1,000 sites in 51 countries. No vendors were involved in developing the questions, or in sponsoring the survey, making it the most reliable and unbiased research on the OLAP market. This year’s survey asked more than 50 usage and adoption questions concerning 42 different OLAP products.

About MicroStrategy
Founded in 1989, MicroStrategy is a worldwide leader in the business intelligence software market. Leading Fortune 2000 companies are integrating MicroStrategy’s business monitoring, reporting, and analysis software into their operations. The MicroStrategy Business Intelligence Platform(TM) distills vast amounts of data into vital insight to help drive cost-efficiency, revenue-generation, and productivity. Top companies are using MicroStrategy to cost-effectively empower thousands of employees, partners, and suppliers with the business insight they need to make better business decisions everyday.

MicroStrategy’s enterprise-class customers include Aventis, eBay, General Motors, Lowe’s Companies, Pfizer, Sprint, Telecom Italia, U.S. Postal Service, Visa International, Wells Fargo, and Yahoo!. MicroStrategy also has relationships with systems integrators and application development and platform partners, including IBM, HP, PeopleSoft, Sun, and Teradata, a division of NCR. MicroStrategy is listed on Nasdaq under the symbol MSTR. For more information or to purchase or demo MicroStrategy’s software, visit MicroStrategy’s Web site at http://www.microstrategy.com.

This press release may include statements that may constitute “forward- looking statements,” including its estimates of future business prospects or financial results and statements containing the words “believe,” “estimate,” “project,” “expect” or similar expressions. Forward-looking statements inherently involve risks and uncertainties that could cause actual results of MicroStrategy Incorporated and its subsidiaries (collectively, the “Company”) to differ materially from the forward-looking statements. Factors that could contribute to such differences include: the ability of the Company to implement and achieve widespread customer acceptance of its MicroStrategy 8 software on a timely basis; the Company’s ability to recognize deferred revenue through delivery of products or satisfactory performance of services; continued acceptance of the Company’s products in the marketplace; the timing of significant orders; delays in the Company’s ability to develop or ship new products; market acceptance of new products; competitive factors; general economic conditions; currency fluctuations; and other risks detailed in the Company’s registration statements and periodic reports filed with the Securities and Exchange Commission. By making these forward-looking statements, the Company undertakes no obligation to update these statements for revisions or changes after the date of this release.

MicroStrategy, MicroStrategy 8, MicroStrategy Business Intelligence Platform, MicroStrategy Report Services, MicroStrategy 7, MicroStrategy 7i are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

Angel.com Announces Availability of ‘Virtual Call Center’

Feb 16, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

New Hosted Call Center Management Solution Integrates Angel.comâ??s On-Demand Interactive Voice Response Offerings with Automatic Call Distribution Several New Enterprise Customers Adopt Solution that Provides Efficient, Affordable Call Distribution

McLean, Va., (February 16, 2005) –

Angel.com, a leading provider of web-based, advanced telephony solutions and a division of MicroStrategy® Incorporated (Nasdaq: MSTR) today announced the launch and general availability of “Virtual Call Center,” a new hosted and customizable call center management offering that combines the flexibility of Angel.com’s on-demand Interactive Voice Response (IVR) solutions with web-based Automatic Call Distribution (ACD).

Several enterprise customers have already begun implementation of Virtual Call Center, including Sky High Speed, which designs and installs Wi-Fi networks for the hospitality industry, and Moftware, a global provider of mobile data products, software, and consulting services. Sky High Speed uses Virtual Call Center in its Network Operations Center to provide 24 x 7 hospitality guest technical support. Using a hosted call center allows the Network Operations Center to adapt quickly with Sky High Speed’s rapidly expanding customer base, while enhancing the guest experience. For Moftware, Virtual Call Center has already allowed the company to respond to customer inquiries around the clock while increasing the efficiency of its 16 live call center agents.

“Angel.com’s Virtual Call Center is the most cost-effective call center solution in the market,” said Moftware CEO Pinakin Dinesh. “Our biggest problem was that our call center was not available 24-hours-per-day and we received many calls during off hours related to order tracking. With Virtual Call Center, that problem is solved. In addition, the call queuing feature is the best I have seen; it will dramatically improve our call center efficiency and productivity.”

Said Angel.com president and founder Mike Zirngibl, “Companies with a commitment to outstanding customer service no longer need to invest months of time and hundreds of thousands of dollars in hardware and consulting costs to create and manage an effective call center. Angel.com’s Virtual Call Center is a remarkably innovative solution that can be deployed and maintained at a low cost, is easy to use, integrates seamlessly with speech recognition technology, and features real-time reporting and monitoring tools. We believe that enterprise call center managers will adopt Virtual Call Center as they recognize its unique benefits.”

The Angel.com hosted model, combined with Angel.com’s award-winning Site Builder toolkit and speech technology, makes Virtual Call Center a cost-effective alternative for enterprises considering an ACD system and related hardware and support costs.

Scenarios where the Angel.com Virtual Call Center may be particularly beneficial:
o Companies with home-based call center agents. According to Network World, call centers with home-based agents are gaining in popularity as companies look for alternatives to running a traditional, in-house call center or using an offshore outsourcer. Experts say the use of home-based agents eliminates some concerns about cultural differences when using offshore providers.*
o Organizations with a large pool of volunteer call center agents who require the ability to check-in and check-out seamlessly. This is particularly relevant and effective for organizations with volunteers in the field who provide virtual support.
o Existing call centers or multi-tiered support organizations that require special routing for peak hours and routing based on specific agent skills.
o Small-to-medium-sized businesses that receive many support calls but cannot afford the investment in an ACD solution.
o Small businesses with limited personnel who share customer service duties.
o Sales organizations responding to inbound leads. Virtual Call Center provides call queuing and routing to the appropriate agent based on pre-set criteria such as territory or skill set.

Virtual Call Center Features
Call Routing & Queuing – Simple agent addition/deletion options; customizable on-hold music and wait prompts; call screening options to provide information to agents; route calls to any number; unlimited call queues.
Integrated IVR- Sophisticated speech recognition technology captures caller data for agent use; packaged applications available for pre-agent/post-agent interaction; integrates easily with existing web applications.
Call Reporting & Monitoring – Easy, web-based administration; managers can view real-time call load and agent activity; usage reports allow for current/historical metrics tracking.
Scalability & Reliability – No hardware needed; scalable capacity without capital expense; 24/7 technical support options; carrier-grade facilities; fault-tolerant reliability.

Virtual Call Center Benefits
Rapid Return on Investment – Angel.com pricing is primarily usage-based, meaning customers can expect to see a positive ROI within weeks of deployment.
Reduced Wait Times – Angel.com Virtual Call Center is integrated with IVR, meaning the most common requests can be automated without waiting for a live operator.
Fewer Live Operators – With more calls automated through the IVR component, enterprises require fewer live operators, resulting in lower operating costs.
Higher Customer Satisfaction – Live operators will have access to specific information before speaking with a caller and will be able to more effectively manage requests.

For more information, please visit www.angel.com/enterprise/vcc/index.jsp.

*Users Grow Virtual Call Centers, Network World, Jan. 31, 2005, by Ann Bednarz

About Angel.com
Angel.com is a leading provider of web-based, advanced telephony solutions. More than 1,400 customers turn to Angel.com to quickly deploy powerful applications using Angel.com’s patented Voice Site technology. These applications make IVR remarkably easy, and power customer service and marketing phone numbers using intelligent speech recognition technology. With an innovative web-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for superior communications with affordable, pay-as-you-go pricing.

MicroStrategy’s enterprise-class customers include Aventis, eBay, General Motors, Lowe’s Companies, Pfizer, Sprint, Telecom Italia, U.S. Postal Service, Visa International, Wells Fargo, and Yahoo!. MicroStrategy also has relationships with systems integrators and application development and platform partners, including HP, IBM, PeopleSoft, Sun, and Teradata, a division of NCR. MicroStrategy is listed on Nasdaq under the symbol MSTR. For more information or to purchase or demo MicroStrategy’s software, visit MicroStrategy’s Web site at http://www.microstrategy.com.

This press release may include statements that may constitute “forward-looking statements,” including its estimates of future business prospects or financial results and statements containing the words “believe,” “estimate,” “project,” “expect” or similar expressions. Forward-looking statements inherently involve risks and uncertainties that could cause actual results of MicroStrategy Incorporated and its subsidiaries (collectively, the “Company”) to differ materially from the forward-looking statements. Factors that could contribute to such differences include: the ability of the Company to implement and achieve widespread customer acceptance of its MicroStrategy 8 software on a timely basis; the Company’s ability to recognize deferred revenue through delivery of products or satisfactory performance of services; continued acceptance of the Company’s products in the marketplace; the timing of significant orders; delays in the Company’s ability to develop or ship new products; market acceptance of new products; competitive factors; general economic conditions; currency fluctuations; and other risks detailed in the Company’s registration statements and periodic reports filed with the Securities and Exchange Commission. By making these forward-looking statements, the Company undertakes no obligation to update these statements for revisions or changes after the date of this release.

MicroStrategy, MicroStrategy 8, MicroStrategy Business Intelligence Platform, MicroStrategy Report Services, MicroStrategy 7, Angel.com, MicroStrategy 7i, Site Builder 2005, Virtual Call Center, Enterprise Voice Sites are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

Page 31 of 52« First «...10 20...29 303132 33...40 50...»Last »

Tag: "MicroStrategy"

Exclusive White Paper Offers