Category: Computer Software

Sears Holdings Selects MicroStrategy for Business Analysis and Reporting

May 02, 2007 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategy(R) Incorporated (Nasdaq: MSTR), a leading worldwide provider of business intelligence software, today announced that Sears Holdings (Nasdaq: SHLD), parent of Kmart and Sears, Roebuck and Co., has selected MicroStrategy to support multiple business intelligence applications.

MCLEAN, Va. (May 02, 2007) –

“Sears Holdings is one of the largest retailers in the nation and we are proud to provide them with insightful reports to support their business,” said MicroStrategy’s COO, Sanju Bansal. “MicroStrategy has been embraced by retailers because of our scalable and flexible platform that enables them to analyze transactional data and gain vital intelligence on areas such as sales trends, inventory management, store operations, merchandise management, and customer loyalty.”

Mr. Bansal added, “By working with MicroStrategy, Sears and Kmart associates will be able to report on and analyze data to more efficiently manage their business. With MicroStrategy, Sears’ business users can gain greater insights into sales, inventory, ordering, and market basket information to make timely and analytically-based decisions.”

MicroStrategy’s intuitive Web interface and self-service infrastructure will save time for Sears Holdings’ business users and eliminate the need to request special reports from the IT organization.

About MicroStrategy

Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (Nasdaq: MSTR) is available at http://www.microstrategy.com.

MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy Recognizes Three German Companies for Their Business Intelligence Achievements

Apr 25, 2007 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

bioVista, GEHE Pharma Handel, and Thomas Cook Honored at the MicroStrategy Symposium in Frankfurt

MCLEAN, Va. (April 25, 2007) –

MicroStrategy(R) Incorporated (Nasdaq: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced that it honored three German companies for demonstrating best practices in their business intelligence deployments. The MicroStrategy Honors Award recognizes organizations for outstanding corporate performance improvements as a result of their MicroStrategy-based BI applications. The MicroStrategy 2007 Honors Award winners for Germany are bioVista, GEHE Pharma Handel GmbH, and Thomas Cook AG. The awards were announced today at the MicroStrategy Symposium in Frankfurt, Germany.

By deploying MicroStrategy business intelligence applications, these companies are sharing information across their enterprises to enhance business performance, improve efficiency and productivity, and strengthen customer relationships. “We applaud these customers for their exceptional use of business intelligence,” said Sanju Bansal, MicroStrategy’s COO. “Each company has taken a unique approach to delivering business intelligence throughout their organization and has demonstrated best practices in business intelligence to significantly enhance corporate performance.”

bioVista: bioVista collects retail data for the natural foods market in Germany. Developed as a non-biased information source, bioVista provides market data and trends to hundreds of retailers and food suppliers. bioVista uses MicroStrategy to give their customers a BI platform to analyze data on product sales, product development, and pricing. As a result, bioVista’s customers can make analytically-based decisions to improve their market leadership and pricing strategies. MicroStrategy honors bioVista for its rapid development of an extranet application for the natural foods market.

GEHE Pharma Handel GmbH: One of the leading wholesale suppliers of pharmaceutical products in Germany, GEHE Pharma Handel delivers pharmaceutical products up to 5 times per day from 20 logistics centers across Germany. GEHE Pharma Handel uses MicroStrategy enterprise-wide for reporting and analysis of key business areas, including sales, purchasing, and planning. Additionally, GEHE Pharma Handel uses MicroStrategy to provide reports for local pharmacies. MicroStrategy recognizes GEHE Pharma Handel for its innovation in building and maintaining an enterprise-wide business intelligence solution.

Thomas Cook AG: Thomas Cook is one of the leading travel operators in the European market. In Germany, Thomas Cook’s holdings include tour operators Thomas Cook Reisen, Neckermann Reisen, Neckermann Preisknuller, and Bucher Last Minute, as well as 1,100 owned and franchised travel agencies, and Condor, one of the leading worldwide holiday airlines. The MicroStrategy platform anchors many of Thomas Cook’s business intelligence applications, providing hundreds of users with greater insights into finance, operations, sales, and customer service. MicroStrategy presents the Honors Award to Thomas Cook for its extensive use of business intelligence to improve corporate performance and customer service.

About MicroStrategy

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy 8 Now Available for the HP Neoview Platform

Apr 24, 2007 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategy 8 Now Available for the HP Neoview Platform

MCLEAN, Va., (April 24, 2007) –

MicroStrategy(R) Incorporated (Nasdaq: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced that MicroStrategy 8 has been certified for HP Neoview, an enterprise-class, integrated data warehouse platform.

The combination of MicroStrategy’s business intelligence software and the HP Neoview platform enables companies with large BI applications to capitalize on their data with fast response times, as well as reduced administration and maintenance. MicroStrategy provides advanced query performance through aggregate awareness and the generation of dynamic SQL that is specifically tailored for HP Neoview. Compared with conventional OLAP, MicroStrategy’s Relational OLAP (ROLAP) technology provides added features, including multi- pass SQL that enables more sophisticated analytics on a single report.

“MicroStrategy has a long-standing relationship with HP and we are committed to tightly integrating our technologies for the benefit of our customers,” said Sanju Bansal, MicroStrategy’s COO. “The combination of MicroStrategy 8 with the HP Neoview platform is well-suited for customers who build BI applications with large volumes of data and large numbers of concurrent users.”

“With BI evolving into a business imperative and top priority for CIOs, we believe HP Neoview is the right choice for helping customers meet their data warehousing needs,” said Ben Barnes, vice president and general manager, Business Intelligence Group, Software, HP. “Now that MicroStrategy is certified for the HP Neoview platform, customers have even more robust tools at their fingertips to easily manage business-critical information and ultimately make better business decisions.”

About MicroStrategy

Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy to Host Webcast Showcasing New Dynamic Enterprise Dashboards

Apr 23, 2007 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Highly Intuitive Information Dashboards Praised by Customers and Industry Analysts

MCLEAN, Va., (April 23, 2007) –

MicroStrategy(R) Incorporated (Nasdaq: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced that it will host a Webcast on May 16, 2007, showcasing its new Dynamic Enterprise Dashboards(TM). The one-hour Webcast, “Using Dashboards to Improve Corporate Performance: Top 10 Best Practices,” will feature demonstrations; commentary from MicroStrategy customers, Lowe’s Companies and Classic Residence by Hyatt; as well as insights from Wayne Eckerson, Director of TDWI Research, and author of Performance Dashboards: Measuring, Monitoring, and Managing Your Business.

MicroStrategy combined advanced data visualization and animation capabilities with its industrial-strength BI platform to deliver expressive information dashboards that help companies manage business performance and improve decision making. MicroStrategy’s Dynamic Enterprise Dashboards enable business users to access a tremendous amount of information in an easy-to-use, graphical format that enhances the interpretation and analysis of business data. Dynamic Enterprise Dashboards were introduced as part of MicroStrategy’s 8.1 software release, which became generally available on March 23, 2007.

Leading Industry Analysts and Customers Applaud MicroStrategy’s Dynamic Enterprise Dashboards:

“With the release of version 8.1 and the Dynamic Enterprise Dashboards, MicroStrategy will elevate the market’s expectations of what should be in an enterprise BI platform,” said Mark Smith of Ventana Research. “MicroStrategy has developed and embedded in its Dynamic Enterprise Dashboards a high quality graphing engine and incorporated desktop publishing-quality output so companies can build and deploy dashboards and applications that bring vivid presentation, interactive analysis, and embedded report display into one environment.”

“Dynamic Enterprise Dashboards are a ‘new breed’ of dashboards, which allow business users to make better and faster decisions by visualizing and interacting with information in an easy-to-use, graphical format,” said Cindi Howson, Founder of BIScorecard. “With the introduction of features, such as push buttons, sliders, and OLAP-enabled panel layers, MicroStrategy 8.1 Dynamic Enterprise Dashboards allow users to intuitively change the context of a dashboard to analyze different combinations of information without ever leaving the dashboard.”

“MicroStrategy 8.1 offers a completely new way to present information for our users at Nordstrom,” said James Taylor, IT Program Manager at Nordstrom. “MicroStrategy’s technology is definitely moving in the right direction with its dynamic dashboards.”

“MicroStrategy Dynamic Enterprise Dashboards represent a new caliber of dashboard,” said Ryan Osterhues, MicroStrategy Administrator at PETCO Animal Supplies, Inc. “With MicroStrategy 8.1, there are many ways in which our data can be visualized and displayed to our decision-makers.”

“We are very excited about MicroStrategy 8.1, as the new Flash functionality goes above and beyond standard dashboards,” said Andreas Happel, Director BI and Portal Architecture at MACH, a leading provider of inter- operator solutions to the telecommunications and data industry worldwide. “With the Dynamic Enterprise Dashboards, we will enhance the speed and quality of our decision making and offer more visually appealing dashboard capabilities to our user community.”

“We are impressed with the rich platform of MicroStrategy 8.1, especially the new graphs, panels, and selectors,” said Jordan Silvergleid, Managing Director at the Advisory Board Company. “MicroStrategy Dynamic Enterprise Dashboards are truly engaging and can be intuitively designed, built, and deployed with ease over the Web.”

For more information on MicroStrategy’s Dynamic Enterprise Dashboards and to register for the Webcast, visit http://www.microstrategy.com/DashboardsTop10.

About MicroStrategy

Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at http://www.microstrategy.com.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

CIHI Selects MicroStrategy to Provide Improved Health Care Information Service to Canadian Citizens

Apr 18, 2007 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MCLEAN, Va., (April 18, 2007) –

MicroStrategy(R) Incorporated (Nasdaq: MSTR), a leading worldwide provider of business intelligence software, today announced that the Canadian Institute for Health Information (CIHI) has selected MicroStrategy software for the development of an improved public information service, QuickStats. CIHI is an independent, not-for-profit organization that collects and analyzes health data in Canada, and is considered a world leader in its field.

QuickStats will enable the public, government officials, and health care providers to run reports and access timely, accurate, and comparable information on health and health care in Canada. Users will be able to access information in an easy-to-use, Web-based environment to explore and answer health care questions.

“CIHI conducted an extensive review of business intelligence tools and found that MicroStrategy met all of our technical requirements, including an integrated environment for our users,” said Scott Murray, Chief Technology Officer for CIHI. “MicroStrategy’s unified platform will enable us to seamlessly meet the needs of both our internal and external audiences, as well as reduce maintenance and administrative costs.”

“MicroStrategy software, with its user-friendly reporting features, data scalability, and its ability to be Web-deployed to thousands of users securely, is well-suited for the CIHI public information portal,” said MicroStrategy’s COO Sanju Bansal. “We are delighted to support this exciting initiative that allows anyone to access important health and health care data in Canada.”

About CIHI

The Canadian Institute for Health Information (CIHI) collects and analyzes information on health and health care in Canada and makes it publicly available. Canada’s federal, provincial and territorial governments created CIHI as a not-for-profit, independent organization dedicated to forging a common approach to Canadian health information. CIHI’s goal: to provide timely, accurate and comparable information. CIHI’s data and reports inform health policies, support the effective delivery of health services and raise awareness among Canadians of the factors that contribute to good health.

About MicroStrategy

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy and SPSS Extend Global Alliance

Apr 10, 2007 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategy(R) Incorporated (Nasdaq: MSTR), a leading worldwide provider of business intelligence software, and SPSS Inc. (Nasdaq: SPSS), a leading worldwide provider of predictive analytics software, today announced that they have extended their alliance agreement. As part of the renewed agreemen

MCLEAN, Va., and CHICAGO, Il. (April 10, 2007) –

SPSS’ predictive analytics software and solutions enable companies to direct and automate decisions to meet business goals and achieve a competitive advantage. The MicroStrategy Business Intelligence Platform(TM) can use predictive models created by SPSS to forecast future outcomes, making predictive insights available to business users. The integration is made possible by both vendors’ support for Predictive Model Markup Language (PMML), an industry standard for sharing data mining models. Combining MicroStrategy’s business intelligence technology with SPSS’ predictive analytics enables organizations to better utilize their data to enhance decision making and project future trends.

MicroStrategy’s new Dynamic Enterprise Dashboards will offer another valuable solution for joint MicroStrategy and SPSS customers. By combining MicroStrategy dashboards with SPSS predictive analytics, customers have information-rich dashboards to obtain predictive metrics for strategic business decisions. SPSS is a sponsor of MicroStrategy’s Dynamic Enterprise Dashboard Event series, which allows participants to learn more about MicroStrategy’s highly intuitive and interactive dashboards.

“This renewal enables SPSS to strengthen its partner ecosystem, providing innovative solutions for our customers’ business problems, while also generating additional business opportunities for SPSS and its alliance partners,” said SPSS Vice President of Worldwide Alliances Patrick McCue. “More companies are evolving into predictive enterprises. MicroStrategy’s new Dynamic Enterprise Dashboards are an exciting innovation that provide users with a tremendous amount of information in an easy-to-use and compelling manner. SPSS technology complements these dashboards and enables customers to interact with predictive metrics for greater insight, efficiency, and transparency.”

“We have developed an excellent relationship with SPSS and our combined technologies offer a broad spectrum of benefits to our customers,” said Sanju Bansal, COO of MicroStrategy. “Our technology partners provide products that complement the MicroStrategy Business Intelligence Platform to help customers maximize the value of their business data. We are pleased to extend our technology and marketing relationship with SPSS.”

About SPSS Inc.

SPSS Inc. (Nasdaq: SPSS) is a leading global provider of predictive analytics software and solutions. The company’s predictive analytics technology improves business processes by giving organizations forward visibility for decisions made every day. By incorporating predictive analytics into their daily operations, organizations become Predictive Enterprises-able to direct and automate decisions to meet business goals and achieve a measurable competitive advantage. More than 250,000 public sector, academic, and commercial customers rely on SPSS technology to help increase revenue, reduce costs, and detect and prevent fraud. Founded in 1968, SPSS is headquartered in Chicago, Illinois. For additional information, please visit www.spss.com.

About MicroStrategy

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy Symposium in Frankfurt, Germany to Highlight Best Practices in Business Intelligence

Apr 05, 2007 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategyÂ® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced that it will host a Symposium in Frankfurt, Germany, on April 24-25, 2007, at the Steigenberger Frankfurter Hof. The two-day Symposium will offer technical and business s

McLean, Va., (April 05, 2007) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced that it will host a Symposium in Frankfurt, Germany, on April 24-25, 2007, at the Steigenberger Frankfurter Hof. The two-day Symposium will offer technical and business sessions to provide participants with practical tools to enhance business intelligence performance.

The MicroStrategy Symposium provides a collaborative forum for participants to exchange ideas with industry experts, peers, and MicroStrategy’s top technology leaders. MicroStrategy product managers and engineers will share advanced BI development techniques, provide strategies for optimizing BI application usage and performance, and demonstrate MicroStrategy’s new Dynamic Enterprise Dashboards. Participants can also schedule a one-hour consultation, at no charge, with a member of the MicroStrategy Technical Advisory Services team to discuss their most challenging BI issues.

The Frankfurt Symposium will feature case study presentations from MicroStrategy customers who have successfully deployed enterprise BI applications to improve business performance. Some of the companies scheduled to present include the REWE Group, Europe’s fourth largest retailer; Siemens IT Solutions and Services, an internationally leading provider of IT solutions and services; Universal-Investment, the leading Master-KAG in Germany; Sanacorp Pharmahandel AG, whose principal activity is the wholesale and distribution of pharmaceuticals and related goods to pharmacies; dm-drogerie markt, the second-largest drugstore chain in Germany; ihb, the Scientific Institute for Application Software of Higher Education Institutions in Bamberg; and E.ON Avacon AG, one of the largest regional energy service providers in Germany.

In conjunction with the Symposium, MicroStrategy is hosting an invitation-only Executive Forum, bringing together top BI executives to hear from visionary speakers, exchange ideas on how to best deploy business intelligence throughout an organization, and spend time networking with peers.

“The Symposia are excellent venues for learning the latest BI strategies, meeting with MicroStrategy experts, and hearing first-hand BI experiences from industry-leading companies,” said Sanju Bansal, MicroStrategy COO. “We look forward to another successful event in Frankfurt.”

To find out more about the MicroStrategy Symposium in Frankfurt visit: www.microstrategy.com/FrankfurtSymposium2007.

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

Pacific Sunwear Selects MicroStrategy as Enterprise Business Intelligence Standard

Mar 29, 2007 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategyÂ® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Pacific Sunwear of California, Inc. (NASDAQ: PSUN) has selected the MicroStrategy Business Intelligence Platformâ?¢ for enterprise-wide reporting and analysis

McLean, Va., (March 29, 2007) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Pacific Sunwear of California, Inc. (NASDAQ: PSUN) has selected the MicroStrategy Business Intelligence Platform(TM) for enterprise-wide reporting and analysis. Pacific Sunwear is a leading specialty retailer with more than 1,100 stores in 50 states and Puerto Rico.

Pacific Sunwear will use MicroStrategy to analyze key merchandise sales and inventory metrics to glean insight on the sales trends and inventory investments of its products by specific regions, demographics, and stores. MicroStrategy will convert the detailed transactional data into personalized reports through dashboards and exception reporting for Pacific Sunwear’s executives, merchants, merchandise planners, and allocators. Pacific Sunwear selected MicroStrategy for its ease-of-use, superior reporting and analytical capabilities, and its Web-based platform.

“We chose MicroStrategy as our enterprise-wide reporting standard because it was the best fit for our business intelligence requirements,” said Ron Ehlers, Pacific Sunwear’s Vice President of Information Services. “MicroStrategy provides a true enterprise reporting solution, with outstanding scalability for large databases and powerful analytics that will help us to make data-driven decisions and enhance productivity.”

MicroStrategy teamed with Netezza and QuantiSense to provide Pacific Sunwear with a complete end-to-end solution for their data warehousing and specialty retail business intelligence requirements.

“We are proud to be working with Pacific Sunwear and providing insightful reports and analytical data to support their network of retail stores,” said MicroStrategy’s COO Sanju Bansal. “MicroStrategy is embraced by retailers because of our scalable and flexible platform that enables them to analyze volumes of transactional data and gain vital intelligence on essential areas such as sales trends, inventory management, store operations, and customer loyalty.”

About Pacific Sunwear of California, Inc.
Pacific Sunwear, operating under three distinct retail concepts, is a leading specialty retailer of everyday casual apparel, accessories and footwear designed to meet the needs of active teens and young adults. As of March 15, 2007, the Company operated 843 PacSun stores, 116 PacSun Outlet stores, 151 go-forward demo stores, and nine One Thousand Steps stores for a total of 1,119 stores in 50 states and Puerto Rico. PacSun’s website address is www.pacsun.com, merchandise carried in demo stores can be found at www.demostores.com, and information about One Thousand Steps can be found at www.onethousandsteps.com.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy to Host Spring Symposium in Atlanta

Mar 27, 2007 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategyÂ® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced that it will host its Spring Symposium at the Westin Buckhead in Atlanta, Georgia, on April 17-18, 2007

McLean, Va., (March 27, 2007) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced that it will host its Spring Symposium at the Westin Buckhead in Atlanta, Georgia, on April 17-18, 2007. The two-day event will provide a unique, interactive forum for participants to exchange ideas with peers and industry experts, learn best practices in business intelligence from successful companies, and meet with MicroStrategy’s top technology leaders to gain valuable technical insights.

MicroStrategy Symposia attendees can choose from dozens of sessions covering a wide range of business and technology topics. MicroStrategy product managers and engineers will demonstrate advanced BI development techniques as well as share proven strategies for optimizing BI application usage and performance. Symposium participants will also have the opportunity to preview MicroStrategy’s new Dynamic Enterprise Dashboards.

The Industry Best Practice sessions will highlight deployment solutions from MicroStrategy customers, with insights into how they use business intelligence software to improve operational efficiencies, increase revenues, and enhance business performance. Some of the companies scheduled to present at the Spring Symposium in Atlanta include National Distributing Company, Inc., the fourth largest alcoholic beverage distributor in the U.S.; AutoTrader.com, the Internet’s leading auto classifieds marketplace and consumer information website; Healthways, the leading provider of specialized, comprehensive Health and Care SupportSM solutions; and the U.S. Department of Housing and Urban Development (HUD), the nation’s housing agency committed to increasing homeownership, supporting community development, and increasing access to affordable housing free from discrimination.

“The highly collaborative format of the Symposia enables attendees to engage in lively discussions and gain insights from peers and technical experts,” said Sanju Bansal, MicroStrategy COO. “We look forward to another dynamic event, with a content-rich agenda and an outstanding group of speakers.”

To find out more about the MicroStrategy Spring Symposium in Atlanta, visit www.microstrategy.com/Events/Symposium2007Atlanta.

Source: MicroStrategy

Tags: MicroStrategy

Angel.com’s Virtual Call Center Now Used by Ambient Devices; IVR Automates Many Common Customer Queries

Mar 22, 2007 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Ambient Also Leverages Angel.com Technology for New Customer Order Line for Decreased Caller Wait Times

McLean, Va. (March 22, 2007) –

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), today announced that consumer products manufacturer Ambient Devices has selected Angel.com for a Virtual Call Center to manage customer support and new orders for its growing line of innovative products.

Ambient Devices, maker of the popular Brookstone 5-Day Wireless Weather Forecaster, the Ambient Orb and other devices that make Internet information available on everyday objects, turned to Angel.com for a new IVR solution to route and monitor calls, and answer basic customer queries. Using Angel.com’s online toolkit, Ambient Devices created a Virtual Call Center that provides many benefits, including a reduction in caller wait time, more efficient use of live agents, and greater visibility into customer needs.

For customers, the solution provides a streamlined method to order products and receive basic technical support and advanced personalization options. Supported products include the 5-Day Weather Forecaster, a post-it sized device that automatically receives real-time weather information from AccuWeather.com.

Prior to the Angel.com Virtual Call Center, Ambient Devices used a customer support line that lacked both interactivity and an advanced queue process. The new IVR solution – created in less than a week and rolled out to support the 2006 holiday season and beyond – has decreased wait times and freed agents to spend valuable time working with consumers to order products or receive more advanced technical support.

“Using the Angel.com system, our customers can now have basic questions answered in an automated way without delay, and in the process we have gained a better understanding of their needs,” said Pritesh Gandhi, Ambient Devices Vice President of Operations. “We are really impressed with the ease of use of the tools and pleased that we could create a new system that interacts seamlessly with our data.”

In addition to the benefits of a more efficient support line, the Angel.com Virtual Call Center added immediate value by incorporating an automated product order and payment line – tasks previously handled by live agents.

“This is a great example of an effective IVR solution,” said Angel.com CEO Michael Zirngibl. “Ambient Devices’ customers benefit from an effective, streamlined process, and the company benefits by having happier customers, reduced hold times, and a new and growing set of data to analyze and leverage.”

About Ambient Devices
Ambient Devices brings online information and intelligence to the offline world. The Company’s technology enables effortless access to information, such as real-time weather forecasts, stock market activity, sports scores, and much more – without a PC or internet connection.

Ambient’s products include the Five-Day Forecaster, a device that automatically provides a real-time local forecast from AccuWeather.com; and the Orb, a frosted-glass ball that glows different colors to communicate stock market trends, traffic congestion, pollen forecasts, energy pricing and more. Ambient-powered products are available at national retailers such as Brookstone, and through Ambient’s licensee partners such as LG.

Ambient Devices was founded in 2001. The company is headquartered in Cambridge, Massachusetts, close to the MIT Media Lab where Ambient technologies were originally developed. The company is privately held. For more information, please visit http://www.ambientdevices.com.

About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,600 customers turn to Angel.com’s proprietary Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing. For more information, visit http://www.angel.com.

MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Source: MicroStrategy

Tags: MicroStrategy

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Category: Computer Software

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